Memberpress Support

No worries! Help is on the way! 

IMPORTANT

  • Before submitting a support ticket to us, please review ALL the questions and answers below and proceed accordingly, as you will most likely find the answer you are looking for.
  • ONLY if you cannot find an answer to your question/issue, proceed with filling out the support form below.

Members can’t access the membership/course

There are many reasons why a member would not have access to a certain course/membership, however, at the end it usually boils down to one of the following reasons:

Reason #1: They failed to make a payment (insufficient funds or expired card etc.).

Reason #2: A payment went through successfully (you can see it in your Stripe or Paypal account) but for some reason it is not reflected in the “Transactions” area in the backend of MemberPress.

Reason #3: The Rule in the backend of MemberPress is not set up correctly to give your member access to what they have bought.

Please review your records and settings to determine which of the above listed reasons is preventing your member from getting access. (Check the following: Were there any failed transactions? Is the latest transaction for this member showing as expired? Did you receive the payment but the transaction is not showing in MemberPress? Are the rules set up correctly to give access to your member?)

Once you have determined the reason and if you are unable to resolve it, please proceed by filling out the support ticket form below and providing us with all the relevant information.

I have a MemberPress license related question/issue

To cancel your subscription for your MemberPress License, please follow these steps:
  1. Log into your account at https://buy.nohassleplatform.com/account/, using the username and password you created during sign-up.
  2. Look for the “Subscription” tab, where you can easily cancel your subscription.

 

If you still need help with a Memberpress License related issue, please proceed by filling out this form:

https://zfrmz.com/357BvnXUpwGpQvZJUEQ1

Help me connect Stripe or Paypal to my account

If you are trying to connect MemberPress to your Stripe or Paypal account, you will need us to enter some login information on our side, and then you will be able to connect to your payment accounts.

Please proceed by filling out this form: 

https://zfrmz.com/357BvnXUpwGpQvZJUEQ1

I need help with Gutenberg

Please watch these videos:

CBF – How to create a parallax “sticky” effect inside your membership lessons (+Midjourney)

 

How to make a template from a parallax “sticky” effect layout in Memberpress courses inside your membership lesson page

 

If you are unable to resolve it after watching the video tutorials, please proceed by filling out the support ticket form below and providing us with all the relevant information.

How to change Featured Image in Courses/Membership hub page

Go to Dashboard > Memberpress > Courses > then click edit under the course or membership name > then on the right, side look for Featured Image > then replace it with a new image > Update

 

If you are unable to resolve it after watching the video tutorials, please proceed by filling out the support ticket form below and providing us with all the relevant information.

How to show more than 5 courses or memberships on the new Memberpress Course Hub page

Please watch the video here:
https://nohasslewebsite.zohodesk.com/portal/en/kb/articles/how-to-show-more-than-5-courses-or-memberships-on-the-new-memberpress-course-hub-page-2024

If you are unable to resolve it after watching the video tutorial, please proceed by filling out the support ticket form below and providing us with all the relevant information.

How to fix the "No Results Found Error" when you click on the links to the "All Courses" and "My Courses" in the header menu in Memberpress

Please watch the video here:
https://nohasslewebsite.zohodesk.com/portal/en/kb/articles/how-to-fix-the-no-results-found-error-when-you-click-on-the-links-to-the-all-courses-and-my-courses-in-the-header-menu-in-memberpress

If you are unable to resolve it after watching the video tutorial, please proceed by filling out the support ticket form below and providing us with all the relevant information.

Link to Memberpress related video tutorials

We have a large library of video tutorials related to MemberPress, which you can access here:

https://nohasslewebsite.zohodesk.com/portal/en/kb/no-hassle-website/search/memberpress

If you are looking for an answer related to MemberPress (for example, about dripping content, customizing the look, duplicate lessons etc.) please review the list in detail (make sure to click on the little NEXT button at the bottom of the page).

 

Here is the link to access Memberpress Documentation page where you can find helpful articles related to Memberpress Plugin.

 

Once you have reviewed everything and if you still need any help related to MemberPress, please proceed by filling out the support ticket form below.

Make it easy for us to help you!

  • When filling out the support form below, include ALL the relevant details that would help us help you.
  • Provide us with the correct links/logins/pages (double check passwords etc.) and explain how we can find/recreate the issue on our side.
  • Support tickets that do not include all the necessary information, take significantly longer to resolve and result in a lot of avoidable back-and-forth.
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